Our Practice Areas

Our specialized Veeva Services Practice Group stands out in the industry for its dedicated focus on Veeva solutions. With certifications across all three Veeva Clouds—Commercial, Data, and Development—we’re committed to maintaining our expertise. Supported by our Veeva-focused Center of Excellence, we provide end-to-end services, acting as a one-stop shop for all your Veeva needs. This strategic focus drives our talent acquisition, training, and development, ensuring exceptional service. Partnering with us means comprehensive support for your Veeva-centric strategy.

Our Veeva Services Practice Group is comprised of the following areas: Veeva CRM, Digital Asset Management, Data Stewardship, Veeva Vault, and Validation.

Our Commercial Services Practice Group provides a comprehensive suite of services tailored to help small to midsize companies build and scale their commercial capabilities. With versatile solutions to improve performance, enhance commercial operations, and establish a thriving business ecosystem, CSPG is well-equipped to support diverse business needs. The group is organized into four specialized practice areas: Data Services and Insights, Learning Services, Marketing Operations, and Field Operations, each dedicated to delivering expertise and value in their respective domains.

Data Services & Insights delivers specialized solutions for data-driven decision-making in commercial settings. We support lean organizations with tailored services spanning six core data-related skills, available as standalone or bundled solutions. Our offerings include Commercial Data Platforms (CDP) with Advanced Analytics services supported by comprehensive data management and governance. We streamline reporting processes and offer field support modules alongside a Comprehensive User Support Platform. Our Strategic Consulting Projects also provide recommendations for Data Source Assessments, Business Intelligence and Visualization, Advanced Analytics, and AI Enablement to help you unlock greater insights and efficiencies.

Within our Field Operations practice, we offer a comprehensive end-user support platform tailored to your needs, providing seamless task management for your team at every level. This platform integrates key support technologies, help desk talent management, and business processes into a unified solution, backed by consultative guidance and white-glove service. We ensure smooth collaboration among stakeholders to resolve hardware, software, and support challenges efficiently. Additionally, our platform includes Commercial Operations technologies to streamline Roster Management, Target Setting, Territory Alignment, and Incentive Compensation.

We provide interactive learning solutions to empower your organization with tailored training programs. We focus on various forms of interactive learning to enhance agility, proficiency with critical commercial technologies, compliance, and understanding of essential regulatory requirements and business practices. These include our subscription-based Learning Cloud solution, instructional videos, e-learning modules, and live session instruction, all aimed at driving increased aptitude and continuous improvement.

We offer comprehensive cloud-based platform services, including implementation, integration, and ongoing support for Patient Relationship Management and Integrated HCP Communication Systems, using Salesforce Marketing Cloud, Health Cloud, and Data Cloud. We collaborate with your teams to configure engaging email campaigns, enhance marketing efficiency, drive customer interactions, and boost business growth while maintaining compliance with industry standards. Our comprehensive metrics and monitoring dashboards analyze campaign performance, enabling successful CRM program deployment and engagement.